Paramount Sleep Company · Customer Care

Warranty service request

Tell us about your mattress and the concern you are experiencing. Your completed request and attachments will be emailed to warranty@paramountsleep.com, with a copy to the email address you provide.

Fields marked * are required. Please provide at least one phone number. Submission does not constitute warranty approval.

01 · Your information
02 · Product & purchase
03 · Your concern
For impressions, remove all bedding and toppers. Measure in inches without sitting on the mattress or pressing the ruler into its surface. Do not measure inside a tuft.
Issues you are experiencing *
04 · Foundation & frame
What does the bed sit on? *
05 · Photos & documentation
Before you upload
  1. Photograph the entire uncovered mattress and its readable law tag.
  2. Photograph the foundation separately and the full frame underneath, showing legs, bars and slats.
  3. For impressions, stretch a taut string or straightedge across the entire width at the deepest depression. Rest a ruler gently on the mattress and measure to the underside of the string or straightedge, outside the tuft. Include the entire width and a readable measurement in your photo.
  4. For noise concerns, check the mattress and foundation separately and record the findings. Paste a shareable video link that the warranty team can open.

Upload JPG, PNG or PDF files. One file per upload field; combine additional views into a PDF. Maximum 3 MB per file and 12 MB total. Convert HEIC photos to JPG first.

06 · Confirm & submit

Questions? warranty@paramountsleep.com